PolyAI and KallyAI both use conversational AI, but they are built for different buyers. PolyAI is designed for enterprise customer-service teams, while KallyAI is built for individuals who want admin tasks handled end-to-end.
PolyAI is an enterprise customer-service voice AI platform for contact centers and large support operations. Its positioning centers on helping companies automate and improve inbound customer conversations while integrating with existing enterprise stacks.
PolyAI emphasizes an omnichannel model (voice plus digital channels like chat and messaging) and highlights integrations with systems such as Salesforce, NICE, and Genesys. The product is sold through an enterprise process, not a self-serve consumer onboarding flow.
For individual users, the key distinction is scope. PolyAI is built for business customer-service workflows, while KallyAI is built as a personal AI Executive Assistant that makes calls, coordinates emails, and completes multi-step admin tasks on your behalf.
| Feature | KallyAI | PolyAI | Winner |
|---|---|---|---|
| Personal outbound calls to businesses | Yes — core feature for personal admin tasks | Not core product — enterprise customer-service focus | K |
| Enterprise inbound call automation | Limited personal inbound handling | Yes — core contact-center use case | C |
| Omnichannel customer service (voice/chat/SMS/social) | Phone + email coordination | Yes — built for omnichannel support | C |
| CCaaS/CRM integrations (e.g., Genesys, NICE, Salesforce) | No native enterprise stack integrations | Yes — published enterprise integrations | C |
| IVR navigation and hold handling | Yes — navigates phone menus and waits on hold | Yes — enterprise call-flow automation | = |
| Email follow-ups as part of task execution | Yes — built into coordination workflows | Not a core customer-facing feature | K |
| Multi-step personal admin tasks (calls + emails + research) | Yes — core workflow | No — optimized for customer-service intents | K |
| Self-serve signup for individual users | Yes — immediate web onboarding | No — demo and enterprise sales process | K |
| Enterprise implementation and governance support | Limited enterprise services | Yes — enterprise deployment model | C |
| Pricing model for individuals | Transparent plans starting at $19/month | Custom enterprise quote | K |
| High-volume contact-center call deflection | Not designed for large contact centers | Yes — enterprise scale focus | C |
| Proof and audit trail for delegated personal tasks | Full transcripts and summaries for user tasks | Enterprise analytics and QA reporting | K |
Starts at $19/mo for 200 credits. Paid trial: $1 for 100 credits. Credit packs available.
PolyAI states pricing is custom, typically including a setup fee plus usage-based costs. You need a tailored quote from their sales team.
| Area | KallyAI | PolyAI |
|---|---|---|
| Primary buyer | Individuals, founders, freelancers, and small teams | Enterprise customer-service and operations leaders |
| Core workflow | Delegate personal admin tasks end-to-end (calls + emails + research) | Automate inbound customer-service interactions at scale |
| Go-to-market model | Self-serve SaaS with immediate trial access | Enterprise sales-led deployment |
| Integration depth | Task-centric product with minimal enterprise stack requirements | Built for integration into contact-center and CRM systems |
| Cost model | Published monthly plans + credit packs | Custom setup + usage-based enterprise pricing |
PolyAI and KallyAI serve different layers of the market. PolyAI is built for enterprises that need customer-service automation inside contact centers, with deep operational integration and custom deployment.
KallyAI is built for people who want an AI Executive Assistant to handle real admin work: making calls, sending follow-up emails, researching options, and completing multi-step coordination tasks.
If your question is "How do we automate thousands of support conversations?" PolyAI is the better fit. If your question is "How do I get this overdue admin work done without doing it myself?" KallyAI is the better fit.
PolyAI is primarily positioned as an enterprise customer-service voice AI platform. It is designed for business service operations rather than self-serve personal task delegation.
PolyAI positions pricing as enterprise and quote-based rather than self-serve public plans. You need to request a tailored quote based on channels, integrations, and deployment scope.
No. KallyAI is a consumer-first AI Executive Assistant for delegated admin tasks. It is not a full enterprise contact-center automation stack.
Yes. A company could use PolyAI for enterprise customer-service automation and use KallyAI for founders or operators who want to delegate their own outbound admin calls and coordination tasks.
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