KallyAI vs Google Duplex for Doctor/Medical Appointments
Google's AI calling feature integrated into Google Assistant. Makes reservations at supported businesses through automated calls.
Quick Summary
| Feature | KallyAI | Google Duplex |
|---|---|---|
| Outbound Calls | ✓ | ~ |
| Waits on Hold | ✓ | ✗ |
| IVR Navigation | ✓ | ✗ |
| Availability | 24/7 | Business Hours |
| Personal Use | ✓ | ✓ |
| Pricing | Per-call | Free (with Google account) |
Why KallyAI Wins for Doctor/Medical Appointments
Fair Points for Google Duplex
Need doctor/medical appointments handled?
KallyAI makes the call, waits on hold, and gets it done.
Try KallyAI FreeReal-World Scenario
Scheduling a specialist appointment
You need to book an appointment with a cardiologist, verify your insurance is accepted, and discuss whether you need a referral from your primary care doctor.
KallyAIHow KallyAI Handles It
KallyAI calls the specialist office, waits through the typically long hold time (often 15-20 minutes), navigates the phone tree, verifies your insurance coverage, asks about referral requirements, and books an appointment at your preferred time.
Google DuplexHow Google Duplex Handles It
Google Duplex does not support medical appointments. The service is limited to restaurant reservations and some hair salon bookings. You would need to make this call yourself.
The Verdict
KallyAI is the clear winner - Google Duplex simply doesn't offer medical appointment booking. For healthcare scheduling with its long hold times and complex requirements, KallyAI handles everything.
About Doctor/Medical Appointments
Common Frustrations
- Extremely long hold times (15-30+ minutes)
- Complex IVR phone trees
- Insurance verification delays
- Limited appointment availability
- Difficulty reaching specific departments
- New patient paperwork discussions
Frequently Asked Questions
Can Google Duplex book doctor appointments?
No. As of 2026, Google Duplex is primarily limited to restaurant reservations and some hair salon appointments. It does not support medical appointment scheduling, which requires handling insurance verification, referrals, and complex conversations.
How does KallyAI handle medical office hold times?
KallyAI waits on hold for you, no matter how long it takes. Medical offices often have 15-30 minute hold times, especially during peak hours. KallyAI handles this entirely, only reporting back when your appointment is confirmed.
Can KallyAI verify my insurance during the call?
Yes. KallyAI can ask the medical office whether they accept your insurance, what your expected copay might be, and whether you need a referral - all during the same call.
What about HIPAA and medical privacy?
KallyAI only shares the information you provide for booking (name, insurance info, reason for visit). It doesn't access or store medical records. The call is simply to schedule an appointment, similar to what you'd say when calling yourself.
Related Resources
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