AI Phone Assistant for Government Office Calls

The Problem

Government calls are nightmares. The IRS alone receives over 100 million calls annually, with hold times exceeding 30 minutes during tax season. Social Security, passport offices, and other agencies aren't much better.

• 30-60+ minute holds: Routine, especially during peak periods
• Confusing phone trees: Multi-layered IVR systems with dozens of options
• High-stakes anxiety: Tax issues, benefits, and legal matters amplify stress

What You Need Before Calling

• Social Security Number: Required for nearly all federal agencies
• Date of birth: Additional verification
• Case/Reference numbers: From letters or previous calls
• Previous correspondence: Letters, notices, or forms you received

Agency-Specific Tips

IRS (1-800-829-1040): Say "representative" repeatedly. Best times: 7am when lines open. SSA (1-800-772-1213): Press 0 after initial options. Local offices may have shorter waits.

Skip the 45-Minute Hold

Tell KallyAI which government office you need. We'll navigate phone trees, wait on hold, and get answers.

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Expected Wait Times

How KallyAI Handles This

"I need to call the IRS about notice CP2000. They say I owe $2,340 for unreported income."

KallyAI calls the appropriate line, navigates the phone tree, waits on hold (even 45+ minutes), handles ID verification, explains your situation, and sends you a complete summary with reference numbers.

FAQ

What if the agent can't resolve my issue?

Request escalation to a supervisor. Get a case number and agent's badge number. KallyAI documents everything automatically.

What if I get disconnected?

Use your case/reference number when calling back. KallyAI can call back and reference the prior conversation.

Government calls are among the most stressful. Read our complete guide to phone anxiety.

Related use cases: DMV Appointments | Insurance Claims

Bureaucracy Without Pain

Let AI navigate government phones. Try free — 1 call (6 min max).

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