Moving Means a Gauntlet of Utility Calls
Moving to a new home requires setting up 4 to 6 utility services: electricity, gas, water, trash, internet, and sometimes sewer or HOA accounts. Each one requires a separate phone call with a different company, each with its own phone system, wait time, and verification process.
But it is not just the new address. You also need to cancel or transfer services at your old address — doubling the number of calls. Miss one and you are either paying for utilities at a place you no longer live, or arriving at your new home to find no hot water.
The timing is critical and stressful. Utilities need to be activated on specific dates that align with your move. Get the date wrong and you are either paying for overlap or spending your first night in a dark, cold house. Coordinating this across 5 different companies, each with different lead times and scheduling rules, is a logistical headache.
How KallyAI Sets Up Your Utilities
Share Your Moving Details
Tell KallyAI your new address, move-in date, which utilities to set up, and any account numbers or preferences (internet speed, gas vs. electric stove).
KallyAI Calls Each Provider
KallyAI contacts each utility company — electric, gas, water, internet, and any others — to set up new service at your address.
Coordinates Activation Dates
KallyAI ensures each service is scheduled to activate on or before your move-in date, flagging any that require a technician visit.
Delivers a Complete Setup Report
You receive a summary with each utility confirmed: account numbers, activation dates, any required deposits, and technician visit windows.
Real Example: New Apartment Utility Setup
"I am moving to 425 Oak Street, Apt 3B, Austin TX on March 1. Set up electricity with Austin Energy, internet with AT&T Fiber (1 gig plan), and water with Austin Water. Cancel my current Spectrum internet at my old address effective March 1."
- Call Austin Energy to activate electricity at new address March 1
- Call AT&T to set up Fiber internet (1 gig) at new address
- Call Austin Water to start water service
- Call Spectrum to cancel internet at old address effective March 1
- Compile all confirmations and account numbers
All four calls completed. Electricity active March 1 (no deposit). AT&T Fiber install scheduled March 2 between 8am-12pm (earliest available). Water active March 1. Spectrum cancellation confirmed, final bill will be prorated. All account numbers and confirmation details provided.
Utility Setup: Manual vs. KallyAI
- Research which utility companies serve your new address
- Call each provider during business hours
- Wait on hold with each company
- Provide your details and request activation
- Schedule technician visits where needed
- Call old providers to cancel or transfer
- Keep track of all account numbers and dates
- Each utility has different business hours
- Some require deposits or credit checks
- Internet installation requires a technician with limited windows
- Forgetting to cancel at the old address
- List all utilities to set up and cancel
- Provide your new address and move date
- KallyAI handles all the calls
- Review the complete setup report
- All utility calls handled in one batch
- Nothing forgotten — old address cancellations included
- All account numbers in one summary
- Technician visits coordinated efficiently
Frequently Asked Questions
How far in advance should I set up utilities before moving?
We recommend starting 2 weeks before your move date. Electricity and water can usually be activated in 1-2 business days, but internet installation often needs a 1-2 week lead time for a technician visit.
Can KallyAI handle both setup and cancellation?
Yes. Tell KallyAI which services to activate at your new address and which to cancel at your old address, and it will handle both in the same session.
What if I do not know which utility companies serve my new area?
If you provide just the address, KallyAI can help identify the utility providers for that location and then contact them. For electricity in deregulated states, it can also compare provider options.
Does KallyAI handle utility deposits?
KallyAI will ask about deposit requirements and report them back. If a deposit is needed, you would provide payment directly to the utility company.