Warranty Claims Are Designed to Discourage You
Companies know that complicated warranty processes reduce claim rates. The typical warranty claim requires calling a support line, waiting 20-40 minutes, describing the defect in detail, providing proof of purchase information, answering troubleshooting questions, and then being told to email photos or fill out a separate form.
The process is so frustrating that studies show 61% of consumers with valid warranty claims never file them. For products under $200, the math works in the manufacturer's favor: the time and frustration of filing a claim exceeds the replacement cost for most people.
Extended warranties and home warranties are even worse. These companies profit by making the claims process so painful that policyholders give up. Multiple phone calls, "required" inspections, and endless documentation requests are the norm.
How KallyAI Files Warranty Claims
Describe the Product and Issue
Tell KallyAI the product, manufacturer, what is wrong, when it was purchased, and your purchase details (receipt, order number, serial number).
KallyAI Calls the Manufacturer
KallyAI contacts the warranty or support department, navigates phone menus, and reaches a representative.
Files Your Claim
KallyAI describes the defect, provides purchase verification, and works through any troubleshooting requirements. It asks about replacement, repair, or refund options.
Reports the Claim Status
You receive a summary with the claim number, next steps (sending photos, returning the product), expected resolution timeline, and shipping instructions if applicable.
Real Example: Dishwasher Warranty Claim
"Call Samsung warranty support about my dishwasher model DW80R9950US. The control panel stopped working after 8 months. Serial number is SN-RR29384. I bought it from Home Depot in June 2025."
- Call Samsung warranty support
- Provide model and serial number
- Describe the control panel malfunction
- Confirm purchase date and retailer
- Ask about repair or replacement options
Warranty claim filed (case #SAM-WR-294817). Samsung will send a certified technician within 5-7 business days. Parts and labor covered under the 1-year manufacturer warranty. Technician will call to schedule. If unrepairable, replacement unit will be provided.
Warranty Claims: Manual vs. KallyAI
- Find warranty support number
- Call and wait on hold
- Describe the issue
- Provide purchase details
- Go through troubleshooting steps
- Get claim filed
- Note the claim number and next steps
- Long hold times at manufacturer support
- Required troubleshooting steps you already tried
- Being told to submit online after waiting on the phone
- Multiple calls to get resolution
- Describe the product issue and purchase details
- KallyAI handles the full call
- Review claim status and next steps
- No hold time for you
- KallyAI patiently works through troubleshooting
- Claim number and next steps captured
- Follow-up calls if needed
Frequently Asked Questions
Does KallyAI need my receipt information?
Providing the purchase date, retailer, and order number helps the claim process. If you have a serial number, that often suffices for the manufacturer to verify warranty status.
Can KallyAI handle home warranty claims?
Yes. KallyAI can call home warranty companies to file claims, ask about coverage, and schedule service appointments.
What if the manufacturer requires photos of the defect?
KallyAI will report that photos are needed and provide the email or upload link. You would submit the photos directly.
Can KallyAI follow up on an existing claim?
Yes. Provide the claim number and KallyAI will call to check status, ask about delays, and get updated timelines.